Our customer service is underpinned by a commitment to value each individual client over and above to our contractual obligations under the Service Guarantee and the Employment Services Code of Conduct (click here to read)

Sureway believes all service delivery feedback is a mirror to how our standard of customer service is perceived and will be regarded by us as an opportunity to review and improve the way we do things.

If you are not satisfied with the quality of service you have received from Sureway, at any time or for any reason, you have the right to:

• discuss your concerns with the staff member you have been dealing with;
• discuss your concerns with our relevant Area Manager; or
• discuss your concerns with our Operations Compliance and Audit Manager.

If you have a concern and wish to direct it to the Operations Compliance and Audit Manager please call (02) 6923 9222.

You also have the option of raising your concerns with the Department of Education, Employment & Workplace Relations (DEEWR) on 1800 805 260.

If you would prefer to email your comment, click This e-mail address is being protected from spambots. You need JavaScript enabled to view it .