Sureway's Quality Management System


A key to achieving this is by operating a Quality Management System (QMS) in accordance with the requirements of ISO 9001:2015, National Standards of Disability Service and Department of Employment Quality Assurance Framework.

Sureway’s management is committed to:

  • Ensuring all customer and applicable statutory and regulatory requirements are determined understood and consistently met.
  • Continual improvement of the QMS by ensuring risks and opportunities are identified and managed to ensure conformity and enhance customer satisfaction.

 Sureway’s management will:

  • Take accountability for the effectiveness of the QMS
  • Set and maintain quality policy
  • Set quality objectives through its strategic plan. These are aligned to Sureway’s purpose (Vision and Mission) and the context of the organisation
  • Promote the use of a process approach and risk-based thinking
  • Ensure the appropriate resources are available to manage the QMS
  • Communicate the importance of quality management system and the adherence to its requirement
  • Ensure that the QMS achieves its intended results
  • Engage, direct and support persons to contribute to the effectiveness of the QMS
  • Promote improvement
  • Support other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility
  • Establish partnerships with suppliers and interested parties to provide an improved service


This policy is communicated via Sureway internal intranet and external website. It also forms a key component of all staff’s induction.


Head Office

Suite 3, 34-36 Fitzmaurice Street
Wagga Wagga, NSW 2650

Phone  1300 787 392
Fax      02 6921 5716
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