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Chief Executive Officer Matthew Hall

Matthew Hall

Chief Executive Officer

B.Bus (Acc/Fin), C.A., GAICD

The Chief Executive Officer (CEO) works closely with the Board of Directors, serving as managing director of corporate operations and as the main link between the different divisions within the company. The CEO works alongside the Executive team to create, plan, implement and integrate the strategic direction of an organisation.

Matthew joined Sureway in 2008 as CFO and has been instrumental in significant business growth and expansion during his tenure. Prior to this, Matthew practiced as a Chartered Accountant and Financial Advisor with clients spanning regional NSW, Sydney, Brisbane and Melbourne, and is highly skilled in managerial finance and business coaching.

Based in regional NSW, Matthew has worked with regional communities throughout his entire career and is committed to changing lives through the opportunities that Sureway can provide.

Senior Leadership Team - Jacqui Fox

Jacqui Fox

Acting General Manager jobactive Operations

Bachelor Business (Management)
Cert IV Project Management
Blackbelt Six Sigma/Lean trained, AXA Blackbelt program

Jacqui has over 15 years’ experience in operational leadership, project management, and change management. Jacqui’s career has seen her work predominantly in customer service contact centres and central processing environments with teams in Australia, UK, New Zealand, Philippines, and India.

Jacqui is passionate about Customer Experience (CX) and continuous improvement and using these skills to deliver on our purpose to changing lives, building stronger communities.

Outside of work Jacqui spends much time with her family and is the proud mother of one very football (soccer) obsessed boy.

General Manager Disability Employment Services - Brett Whiting

Brett Whiting

General Manager Disability Employment Services (DES)

BEd, DipTeach

Brett is the General Manager of Disability Employment Services (DES), managing both the Employment Support Service and Disability Management Service contracts. A former teacher, Brett commenced with Sureway in 1998 and has worked in numerous operational and training management roles. He has also been responsible for tender submissions and new service implementation.

Brett has been instrumental in building operational capacity and performance in DES services, and has managed the expansion of DES services across regional and metropolitan areas.

His passion lies in building community capacity and ensuring that everyone has the opportunity to fulfil their potential in life through employment and ongoing learning. He has the belief that with the right support, everyone can work and contribute to their community regardless of their disability.

Born and raised in Tumut in the Snowy Mountains, Brett has a keen interest in sport, fishing and the outdoors.

Executives - GMPC - Awrwen Anderson

Arwen Anderson

General Manager People & Culture

Bachelor of Science (Psychology)
Master of HR Management

People & Culture aim to create and sustain a system that maximises the return on investment from our people by focusing on our mission and being recognised as a high performing organisation with a healthy leadership pipeline.

This division is currently led by General Manager People & Culture, Arwen who has a vast background in HR, employment services and community youth work.

Experienced in the employment services industry, Arwen started out in a client-facing role providing services to individuals with disabilities. She then moved to youth work and spent a number of years working with young people through the adversity they experienced, and the teams who supported them. With a knack for numbers, she moved to a role where she was responsible for setting KPI’s and supporting teams to deliver on quality.

Looking for a new challenge, Arwen turned to further study resulting in delving into the Human Resources field. Once turning to HR she made her way to senior management and throughout has led the delivery of quality and outcomes through people and culture initiatives.

Arwen brings a wealth of knowledge to the Sureway team having experience in the successful implementation of performance, HRIS, compliance, safety, and P&C systems.

Arwen’s exceptional standard of work was recognised with a Dean’s List Award for Academic Achievement in both Bachelor and Master’s programs. Arwen has a drive for ‘first-time quality’, and endeavours to embed this into the work of each team she is a part of.

Executive - Paul Mcgowan 2

Paul McGowan

Chief Financial Officer

B.Bus (Acc/Eco), CPA

The Sureway finance portfolio is responsible for the production of all statutory and management financial reporting to members of the Executive and the Board. It coordinates the delivery and preparation of annual budgets and operational targets, to support the execution of Sureway’s strategic plan, it also oversights financial internal controls, policies, and standard operating procedures. Other functions delivered through the finance portfolio include payroll, facilities, fleet management, wage subsidies and employment fund programs.

Paul McGowan is a member of the Australian Society of CPA’s and joined Sureway in 2017 as the Finance Manager. He has recently been appointed to the Executive team as the Chief Financial Officer. Paul comes to Sureway with over 25 years of financial management experience in both public and private sectors with senior management and leadership roles with TAFE NSW and Rail Services Australia. His previous roles have seen the delivery of long-term financial sustainability through strong leadership, implementation of financial business partnering models, technical expertise, quality customer service, and continuous improvement. He has the strength for providing expert financial advice and support that aligns with Corporate Strategy and overall organisation values, mission and goals.

Paul lives and works in Wagga Wagga, and is passionate about the sustainability of regional communities. His previous roles in the public sector and now with Sureway, allow him, in a small way, to contribute to enrich and change people’s lives. Paul has been an active sportsman all his life and now enjoys spending weekends cycling on the roads around Wagga, watching his growing family play sport and planning his next travel or camping adventure.

Ian Graham

General Manager Corporate Services

Dip Management, Dip Business Studies, Dip Project Management
Member Chartered Accountants New Zealand and Australia

Ian joined Sureway in 2019 and brings a wealth of expertise to our Executive team with particular strengths in team leadership, financial management and project management.

Ian’s professional career has seen him undertake executive roles across both the private and public sectors in a variety of industries, including over 10 years in the recruitment industry. Ian began his own recruitment company in 2001, focusing on mostly executive and administrative recruitment, which he successfully headed up for five years. He relocated from New Zealand to Western Australia in 2006, where he was initially employed in the executive recruitment industry in Perth. Ian then moved into Local Government, taking up roles with Shire councils in regional areas of Western Australia, as a Deputy CEO/Manager of Finance. He particularly enjoyed the engagement with small communities.

In 2017, Ian relocated to NSW. He comes to Sureway with over 30 years senior management experience in both the private and public sectors.

Ian has always had a passion for assisting people to be successful and achieve their best. Through his involvement in recruitment he gained considerable satisfaction from successfully placing a candidate and providing a quality solution for an employer.

Ian has been actively involved in sport for all his life, he played rugby union earlier in his life and has remained a keen cricket player. He also enjoys fishing, motorcycle riding and motorsport.

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Sureway commenced operations as a training provider in 1991. We worked with business and industry to upskill their staff. This opportunity gave us insight into what skillsets employers were seeking from their employees. read more...

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