Christina Kiriakou

Executive Assistant

Christina joined the Sureway team in 2019, and is responsible for providing high-level support to our Executive team.

Christina has over 12 years of experience in the Accommodation and Tourism industry where she successfully managed the office of the largest Motel and conference venue in Dubbo, NSW. Now based in our Wagga Wagga Head office, Christina brings a wealth of knowledge to the Sureway team across a range of business functions including event and conference planning, group travel, team management and training, and finance functions.

Christina is passionate about always providing a high level of service, and says that working for Sureway brings her the same feeling of working for a family-owned business, only on a much larger scale.

Anne Love

Senior Human Resources Business Partner, Projects

BA, DipEd, Diploma in HR

Anne is a Human Resources professional with broad experience across a number of industries and organisational sizes with demonstrated contributions to workforce performance, customer experience, engagement, safety and stability.

Anne has an exceptional track record across all generalist Human Resource and Organisational Development functions, having supported a number of organisations to grow market performance through programs aligned and integrated with business strategic plans and priorities. Anne believes in building business capability by executing a clear people agenda.

Anne values the contribution Sureway makes in the communities in which we operate, and loves being a part of an organisation which truly does make a difference.

Judith Doulman

Sureway Skills Training Operations Manager

Post Grad Graduate Certificate in Education for Sustainability
Diploma in Leadership and Management
Certificate IV in Training and Assessment
University Certificate in Emergency Protective Patient Care

Judith is a well-respected Training Industry professional and is responsible for the operations of our Registered Training Organisation, Sureway Skills Training.

Judith commenced working in the Vocational Education and Training sector in 1994. Prior to this she had worked extensively in the food industry as a Food Technologist, however was driven to make the career change through recognising the need for training to support industry sustainability and efficiency.

Judith has held many roles across the VET industry including Trainer/Assessor, Industry Consultant, as well as Coordinator and Management roles relating to Business Training and Assessment Training Packages. Judith has a vast background in training program development, having worked on projects such as NSW Police Protection in Accredited Course Emergency Response, and the CSU Business Sustainability Program for staff and students.

Judith has been awarded two Vice Chancellor awards from Charles Sturt University for Performance Excellence, and Excellence in Sustainability.

Judith sees one the key elements of her role as ensuring all team members are recognised as the experts in the role, respected for their expertise and supported to achieve their goals.

Judith says that her personal mantra is to enjoy every day and smile. Not every day is great but everything happens for a reason.

Katrina Crocker

Risk, Audit & Compliance Manager

Master of Business
Diploma of Risk Management and Business Continuity

Sureway’s Risk, Audit and Compliance team is currently lead by Katrina Crocker, who has extensive knowledge and experience in Risk Management and business risk framework design. The Risk, Audit & Compliance Manager’s function is to support the business to achieve its strategic goals and to support all of Sureway on this journey.

Katrina’s experience has over the last 25 years been developed through her multi-discipline background with Corporate Governance, Risk Management, Quality Accreditation, Information Security Management, leadership, project management, and business analysis experience. Katrina has also lead diverse multimillion-dollar projects across many business portfolios in challenging environments, bridging cultural and international boundaries in Australian and in the US.

Katrina’s objective within Sureway is to achieve a high level of quality through superior customer service delivery.
Katrina is a current member of the Australian Risk Management Institute.

Samson Ayedero

Finance Business Partner/Management Accountant

MBA (Finance and Business Strategy)
Bachelor of Accounting (Hon.)

Samson is an experienced finance expert with more than 12 years of experience in banking operations and the employment services industry.

Samson holds a Bachelor of Accounting with Honours from University of Lagos and is a member of The Institute of Chartered Accountants in Australia. He is in his final year of a Master of Business Administration (MBA) specialising in finance and business strategy from Macquarie Graduate School of Management.

A strong technical expert in developing business forecast, performance and evaluation frameworks, Samson is responsible for the Finance Business Partner and Management Accounting functions within Sureway.

Samson said that being a part of the Sureway team has been a life changing experience due to being able to feel the immediate positive impact of the work that he does on the community at large.

Jennifer Martin

Facilities & Fleet Manager

The Facilities and Fleet Manager is responsible for overseeing the management of Sureway’s physical offices and our company vehicles.

Rob Paton

Information Systems Manager

The Information Systems Manager leads our IT team of specialists to deliver quality support to all staff.

Rob holds qualifications in ITIL Foundation, Prince2 as well as a Diploma in Frontline Management, and brings over 20 years’ experience working with Enterprise Scale IT in the tertiary sector including leading large distributed IT teams, delivering large scale projects and operational excellence.

Rob has received extensive recognition for his work in the industry:

• 1998 – Wagga Wagga Department of Education and Training, Certificate of Outstanding Support of the North Wagga Public School
• 2012 – Systems Thinking Australia & New Zealand IT Service Quality Winners
• 2013 – Vice Chancellors Award for Performance Excellence
• 2013 – Divisional Team Awards – CSU Replay Team
• 2013 – Systems Thinking Australia & New Zealand IT Service Quality Winners
• 2014 – Divisional Team Awards – Teams Performance Excellence Award
• 2016 – Vice-Chancellors Awards for Excellence, Video Conference Backend Refresh Project

Rob enjoys working with a team who are committed and passionate about delivering excellence.

Donna Horan

Manager of Business Growth

The Manager of Business Growth is responsible for the procurement and management of Sureway’s key stakeholder accounts.

In this role, Donna actively supports our teams to achieve success and deliver quality outcomes to employers and job seekers alike.

Jacqui Fox

Operations Manager – Central Support Team

Bachelor Business (Management)
Cert IV Project Management
Blackbelt Six Sigma/Lean trained, AXA Blackbelt program

The Operations Manager is responsible for overseeing our Central Support Teams, including our Client Services and Claims departments.

Jacqui has over 15 years’ experience in operational leadership, project management, and change management. Jacqui’s career has seen her work predominantly in customer service contact centres and central processing environments with teams in Australia, UK, New Zealand, Philippines, and India.

Jacqui is passionate about Customer Experience (CX) and continuous improvement and using these skills to deliver on our purpose to changing lives, building stronger communities.

Outside of work Jacqui spends much time with her family and is the proud mother of one very football (soccer) obsessed boy.

Damon Wilson

Regional Manager – Disability Employment Services VIC/SA

Damon is the Regional Manager of our Disability Employment Services (DES) operations across VIC and SA and is responsible for overseeing the delivery of our services to find sustainable employment for our job seekers.

Damon has over 10 years’ experience in the recruitment and employment industries, previously holding roles as National Recruitment Manager, along with a combined 16 years’ experience in hospitality management and building industry management.

Damon has worked for many reputable companies including Compass Group at Melbourne & Werribee Zoos, DTZ at National Australia Bank, Delaware North at Melbourne Olympic Park, Daydream Island Resort & Spa, and Crown Casino Mahogany Room. Along with his vast experience, Damon also completed a Global Emerging Leaders Program and holds qualifications in Personal Training and Gym Instruction.

Damon is passionate about working in a progressive organisation like Sureway with a strong company focus on service excellence, operational efficiencies, and customer relations. Damon also promotes that as a business, Sureway encourages initiative, provide challenges and career opportunities, and rewards the achievements of our team.

Outside of work, Damon has a keen interest in farming and owns and runs a Red Angus Cattle Stud in Deniliquin, NSW.

Michael Lee

Regional Manager – Disability Employment Services NSW

Michael is the Regional Manager of our Disability Employment Services (DES) operations across NSW and is responsible for overseeing the delivery of our services to find sustainable employment for our job seekers.

Mark Fullford

Regional Manager – jobactive Murray/Riverland and Mount Gambier/Wimmera Mallee

Mark crossed the ditch from New Zealand in 2003 after 19 years with the Internal Affairs Department including a 4-year stint as Private Secretary to the Minister of Agriculture, Forestry and Racing. He has over 10 years of experience in the jobactive sector beginning as an Outreach Consultant, before moving into an Area Manager role and most recently his appointment as Regional Manager with Sureway. Mark also has experience in Managing a Registered Training Organisation.

Mark has been with Sureway now for over 4 years and is relishing his time here.

Mark has a strong commitment to his staff and peers and is a believer in ‘keeping it simple’. With a large geographical area covering South Australia and Western Victoria some of his team members are over 5 hours drive from his base in Mount Gambier and he is often on the road visiting his team to assist wherever possible to ensure that they have the capacity to change people’s lives.

Mark is also a Director on the Board of the Bendigo Community Bank.

Anthony Dawson

Regional Manager – jobactive Northern NSW

BA CSturt: History, English, Sociology and Politics

Anthony has over 13 years of experience in the employment services field, and is responsible for our Northern jobactive operations including Far West Orana, Central West and Illawarra/South Coast regions.

Working across a number of Australian Government contracts, Anthony has delivered quality outcomes across jobactive, Disability Employment Services (DES) and Work for the Dole since joining Sureway in 2006.

Prior to his time with Sureway, Anthony worked in the disability services industry.

Anthony derives his passion for the industry from knowing that he has the capacity to make change in people’s lives for the better. Anthony believes that this is particularly so in the regional areas that he oversees, where opportunities may not be as varied as is metropolitan areas.

Cindy Wallace

Regional Manager – jobactive Southern NSW

Certificate IV in Employment Services

Cindy is the Regional Manager of our jobactive operations across Southern NSW and is responsible for overseeing the delivery of our services to find sustainable employment for our job seekers.

Cindy joined Sureway in 2007 as an Employment Broker, working directly with our clients to help them prepare for and find work. Since this time, Cindy has progressed onto become Team Leader, Area Manager and now Regional Manager. Through her industry experience and company knowledge, Cindy is able to deliver quality outcomes for her staff and job seekers alike.

Prior to her time with Sureway, Cindy’s background was in the retail management sector.

Cindy says that she loves working for a company that makes a difference not only to the lives of the individuals we assist, but also to the broader community.

Dean Clarke

Regional Manager – jobactive SA/VIC

Dean is the Regional Manager of our jobactive operations across Mid North SA, Murray and South East SA, Broken Hill and the Wimmera Mallee, and is responsible for quality service delivery, operational performance and management.

Dean has worked in the employment services industry for over 17 years, with experience in both jobactive and disability employment sectors.

Dean has a strong commitment to staff and stakeholders, contributing to the development of strategies, supporting management decisions and providing quality leadership across the organisation.

Tom Crumpton

Regional Manager – jobactive Gippsland

R.N., AdDip Mgt

Tom is the Regional Manager of our jobactive operations the Gippsland region, and is responsible for quality service delivery, operational performance and management.

Tom has over 15 years’ experience in the employment services industry spanning Federal government contracts Job Network, Job Services Australia and jobactive, as well as various NSW and VIC state-based employment services contracts for job seekers, youth, people with disabilities and ex-offenders. During his career, Tom has held various positions that have allowed him to assist job seekers both directly and through his 5-Star rated teams.

Prior to his time in this industry, Tom worked in the Health Care field as a Registered Nurse.

Tom has a strong commitment to working within the employment and community services sector. He is driven by his passion for making a difference to the lives of people through assisting and empowering them to gain sustainable employment.

Tom is also an active Board Member for Upper Murray Family Care (UMFC).

Mark Zaia

Regional Manager – jobactive Goulburn Murray, Illawarra South Coast and Kiewa

Mark is the Regional Manager of our jobactive operations across areas of NSW and VIC and is responsible for overseeing the delivery of our services to find sustainable employment for our job seekers.