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Centrelink and Sureway Employment Support

Centrelink is a platform provided by Services Australia that supports people with payments and services at times of major change. Sureway is contracted by the Australian Government to provide Employment Services that can help you or someone you know who is receiving these payments with employment support.

On this page

In some situations, when you apply to receive a Centrelink benefit you may have an obligation to be linked with an Employment Services provider such as Sureway. If you are not receiving a Centrelink benefit, you may be able to volunteer for Employment Services.

Whether you are currently unemployed or not working enough hours to live independently from benefit payments, Sureway’s services are designed to help you to move from welfare support into sustainable work.

The Sureway commitment

Sureway delivers Employment Services on behalf of the Australian Government’s Department of Employment and Workplace Relations and the Department of Social Services. We can offer assistance to eligible individuals who want better opportunities in the workforce.

Our mission

It is our mission to help Participants find their place in the community, whatever their circumstance may be: Unemployed or underemployed participants People with disabilities Carers Indigenous Australians Youth aged 15 to 24 People from diverse cultural and linguistic backgrounds When visiting Centrelink for employment assistance, ask to be helped by Sureway. We will get you the best chance of success in searching for a job that is suited to you based on your skills and strengths. Once you have registered with and have been assessed by Centrelink, the next step is to request to be linked with Sureway as your preferred employment services provider. You may be referred to either Workforce Australia or Inclusive Employment Australia depending on your personal circumstances. It’s a simple process and we are here to make it easy for you.

Visiting Centrelink

Have your documents ready for faster processing. Bring these when you visit Centrelink:

  • Proof of Identity – birth certificate, government-issued ID such as an Australian drivers licence or passport 
  • Proof of Residence – correspondences, utility bills indicating your address
  • Proof of Income – Income Tax Return, payslips from current or previous job

 

If you wish to register for Disability Employment Services or claim the Disability Support Pension (DSP), you should also present any medical documentation of your condition(s). 

Find the nearest Centrelink office here. Alternatively, you can set up an online account via MyGov here.

Supporting you to find work.
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